7-Day Refund & Returns Policy
At MG Enterprising, your satisfaction is our top priority. If you are not completely satisfied with your purchase from MG ENTERPRISES, we offer a simple and transparent 7-day refund and return policy.
Eligibility for Returns
You may return most new, unused, and undamaged items within 7 days of delivery for a refund or exchange, subject to the following conditions:
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The item must be in its original packaging.
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It must be unused and in resalable condition.
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You must provide proof of purchase (invoice or order number).
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom-made or special-order products
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Used or damaged products not due to our error
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Items returned after 7 days of delivery
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Items without original packaging or documentation
How to Initiate a Return
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Contact Us at [9870479675] only Whatsapp within 7 days of receiving your order.
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Include your order number, reason for return, and product details.
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Our team will guide you through the return process, including providing a return authorization and shipping instructions.
Refund Process
Once we receive and inspect your return:
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If approved, your refund will be processed within 5-7 business days.
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Refunds will be issued to your original method of payment.
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Shipping charges are non-refundable (unless the return is due to our error).
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
Shipping Costs for Returns
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If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
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For all other returns, the customer is responsible for the return shipping charges.
Need Help?
For any questions about your order or our return policy, contact us at:
📞 Phone: [9870479675]
🌐 Website: [https://mgenterprising.com/]